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REGISTRATION support

We are changing our class management software for the 2022 Winter Term registration to make the registration process easier and reliable. Please review all the information below to make sure your registration experience is a good one!

Do I need to create a new Uplifter account?


If you are part of Phases 1 or 2 priority registration, then you do not need to create an account because we were able to migrate some of your information. All you need to do is: 1. Uplifter will send you an invite email on December 2nd, 2021. Click your priority registration invite link. Check your junk email for an email from if you don't see it in your inbox. *Please note this link will only work for the account owner, not the general public. 2. Reset your password. 3. Click your name in the top right hand corner to get to your "My Account" page. 4. Fill in your information on the "Account" button and the "Participants" button to add your students as they were not able to transfer during the software migration. 4. Review and update your account information (e.g. address, phone #, etc.). If you are part of Phase 3 registration, then you will need to create an Uplifter account by clicking on the "Winter Registration" button in the top right hand corner of our website.




How do I know which class(es) to register for?


You will be able to review your evaluations and class recommendations in your iClassPro account in the customer portal (not iClassPro app) by clicking the "Fall Evaluations" button in the top right hand corner of our website.




Why are you changing registration software?


Although we love many features about iClassPro, we have experienced too many registration glitches related to mass registration that are out of our control. We have found a reliable new software system called Uplifter, which is also Canadian... BONUS! Uplifter is able to handle mass registration in addition to many other awesome features!




When can I register for the 2022 Winter Term?


PHASE 1: Registration opens on Friday, December 3rd @ 12:00 pm for those who currently hold a credit with us.

PHASE 2: Registration opens on Monday, December 6th @ 12:00 pm for those who have swam with us in the past but do not have a credit on their account.

PHASE 3: Registration opens on Friday, December 10th @ 12:00 pm for those who have never swam with us in the past.




How do I register for the 2022 Winter Term?


If you are part of the Phase 1 or Phase 2 priority registration periods (credits and H2O families) then you will receive instructions to your email that is associated with your iClassPro account. Please check your junk folder if you do not see this email in your inbox or if you don't subscribe to iClassPro email blasts. If you are part of the Phase 3 registratinon period on December 10th, simply click the "Winter Registration" button in the top right hand corner of our website to create your account starting December 2nd.




Can I register over the phone/email/social media?


No. All registration is done online through your Uplifter account.




When can I access/create my new Uplifter account?


For Phase 1 and Phase 2 priority registration clients, you will be able to access your Uplifter account on December 2nd, 2021. For Phase 3 clients, you will be able to access/create your Uplifter account on Thursday, December 2nd, and you will be able to register for classes on Friday, December 10th at 12:00 pm.




What do I do if I can't find the priority registration email in my inbox?


First, make sure you're checking the email account that is associated with your iClassPro account. If it's not in your inbox, check your junk mail for an email that is coming from noreply@h2oacademy.uplifterinc.com. If you still can't find it, please email us or fill out the "Contact Us" form on our homepage immediately so that we can honour your priority registration. Due to extremely high call and social media volume, we will only be responding to emails on this topic in an effort to streamline communication and respond in a prompt manner.




Can I register for the 2022 Winter Term through my iClassPro account?


No. The last time you willl need to access information from your iClassPro account is to check evaluations from the 2021 Fall Term. We will no longer be using the iClassPro software, Uplifter is the only software we will be using for registration and evaluations moving forward.




I can't figure out how to add my credit card info to Uplifter... how do I do that?


Make sure you add your address to your account before you add your credit card information.




Will you have prioirty registration in the spring?


Yes, we will be having priority registration for those with credits and H2O families in the spring.




How do I accept the email policies in Uplifter?


If you're on a mobile device, scroll all the way down to the bottom.