We completely understand that having to pay for one or two missed classes can be irritating, but our costs remain the same whether everyone is present or not. Therefore, H2O Academy is under no obligation to refund or transfer your money if you can’t attend part, or all, of the classes. Families are not permitted to enter the pool if their account is in arrears.
You may cancel your class registration or apply a credit to your account up to 7 days prior to your first day of classes for a full refund and no processing fee. Any cancellation less than 7 days before the first class can either request a credit that never expires (no processing fee) or a refund (please note there is a $25 processing fee with refunds). If the term has started, families will be refunded for the classes not taken in addition to the processing fee. Any classes that occur within 24 hours of the cancellation time will not be refunded. If payment has not been received 7 days prior to the first class, H2O reserves the right to cancel your spot and you will be notified.
Apparel and merchandise can be fully refunded, exchanged, or applied as a credit to your account as long as they are in original condition with unopened packaging and returned within 14 days of purchase with proof of purchase.
The Baby videos are part of the Baby Splash class tuition and are non-refundable regardless of attendance as we are still paying a professional videographer to be there on filming days.