LAST UPDATED JANUARY 13TH, 2021
Hello Families and Swimmers!
We believe that everyone deserves to have an incredible swimming experience in a fun and safe environment, so we will be continuously updating our safety measures to be in line with government and health regulations. We understand that this has been an incredibly challenging and worrisome time, and we have been thinking of all of you throughout our months apart. We ask that you be patient with us as we navigate the new normal. We will continue to adapt in order to keep our swim families and staff safe so don’t be surprised if you see additions or changes to the precautions that we’re taking. We understand that not everyone will feel comfortable returning to lessons right away but we can’t wait to welcome you back when the time is right for your family. We want to thank you for your ongoing support - especially through these challenging times.
2021 WINTER TERM - cancelled
Due to all of the ever changing unknowns, uncertainties, and apprehensions about COVID-19, we have made the business decision to cancel our 2021 Winter Term. Manitoba's Pandemic Response System CRITICAL Red restrictions do not allow us to operate. Our number 1 priority is the safety of clients and staff while delivering high quality programming. All Winter Term registrations will be moved to the Spring Term - if this doesn't work for you, please email us.
2021 SPRING TERM
Our grand opening will be Tuesday, April 6th, 2021! All Winter Term registrations will be moved to the Spring Term - if this doesn't work for you, please email us. Full details on Spring Term registration will be made available soon.
Please note that all options are subject to change if the Government orders include lower capacity restrictions or they introduce new restrictions that we need to prepare for. Once the Government of Manitoba updates their restrictions, we will provide more information and an update to families.
NEW FACILITY PROTOCOLS
Construction on our BRAND NEW facility will be completed by the end of December 2021! We have been working very hard to ensure that we are able to keep our families, students, and staff as safe and healthy as possible. You may see additional precautions being implemented or existing protocols modified in order to keep you safe as the state of affairs change in Manitoba. The health and safety of our families, students, and faculty are our number 1 priority, and we will be implementing the following protocols at our new facility:
All clients, parents, and staff who are in the facility must wear a mask.
We will do a temperature check for everyone who enters the building, and everyone must sanitize upon entering.
COVID-19 Safety form must be electronically signed and filled out prior to each class
We will have 1 way traffic flow when going in and out of the pool & viewing area, please look at directional arrows.
Students are not required to wear a mask when IN the water.
Parents participating in parented classes ARE required to wear an H2O water-appropriate mask which we will be providing to families at cost (we are still finding the best price, they will be no more than $5.00).
Students will maintain physical distance except for brief exchanges with teachers.
Only 1 adult per student will be allowed in the facility.
Sanitizing of all high touch areas will be done periodically during hours of operation.
If we are mandated by the government to shut down for a brief period, we will offer families the option of a credit or a refund for classes that have been suspended.
“It takes a village,” and we are confident that the H2O Academy Community can work together to create a safe environment for our families.
Frequently asked questions
Is it true I can only swim with members within my househould or private lessons?
The Government of Manitoba has advised us that as long we are under the allowed capacity and can maintain physical distancing of 2 m, then we are allowed to hold group lessons. If you feel more comfortable with privates lessons or cohort classes, that is also an option for you!
Do we have to wear masks in the pool?
No. Masks will be compulsory inside our new facility, but are not be worn in the water. Our teachers will be wearing water appropriate PPE while teaching.
I have 2 kids in classes, can my 4 year old wait on the pool deck by themselves for their class while I'm in the water with my baby?
No, for safety reasons all children under the age of 12 must be accompanied by an adult in our new facility. It is not the lifeguard's or swim teacher's responsibility to supervise children who are not actively participating in a class. Due to COVID-19 restrictions we will have limited capacity, however we will be allowing one adult caregiver per child.
Can I get a credit or refund due to reasons related to COVID-19?
At anytime, families can request a credit that will never expire! If your situation requires you to request a refund, please email us and we can do so. We really appreciate all of the families that have supported us during this difficult time.
Do you sell gift certificates?
Yes! We hope you will consider supporting local business and give the gift of swimming this holiday season with an H2O gift certificate! You can purchase them online for yourself or as a gift for someone through your account here!