Last updated May 24, 2022


COVID-19 Summer Term Policy (July 4th, 2022):


Thank you to everyone for your support over the last 2 years and getting through the COVID-19 pandemic with us... we are happy to announce our new policy effective July 4th, 2022:

  • Stay home if you're sick

  • Masks are optional inside the facility (for staff and clients)

  • Be respectful of others choices

COVID-19 Spring Term Policy (effective March 26th - June 27th, 2022):

Vaccination Status

Staff – our entire team of staff is fully vaccinated against COVID-19. ​

Viewers – for the 2022 Spring Term, we will be allowing 2 adults per student who are fully vaccinated (QR code or Government issued proof required, for e.g., military yellow card) to enter our facility. Please have your proof of vaccination and ID ready before your first class. Once we verify your vaccination status, we will add it to your Uplifter account and you will not need to scan in again (please note if you were scanned in Fall, we will need to re-scan you as we have new software).

This is a temporary change in our facility. The pandemic is not yet over, and many of our clients are not eligible for the COVID-19 vaccine – it is our duty to protect them and prevent transmission.


Masks are optional in our facility effective March 26, 2022. Staff working in the water will still be required to wear a water mask. Water masks are optional for adults accompanying students in the water for parented classes and can be purchased at reception. All students cannot wear a mask in the pool as it is a safety issue.


We are allowing 2 fully vaccinated adults per student to enter the facility. Please try to avoid bringing additional siblings to view, however if it is unavoidable due to childcare then we can make an exception. For safety reasons all children under the age of 12 must be accompanied by an adult in our facility as we are not a licensed childcare centre. It is not the lifeguard's or swim teacher's responsibility to supervise children who are not actively participating in a class.

Facility Entrance Time

The earliest you can enter the facility is 15 minutes before your class starts. You will be required to check in at the front desk before every lesson. Please arrive with bathing suits on under clothes to lessen the time spent in the facility and sanitize your hands upon entry.


Upon entry, please use the hand sanitizer located in the lobby. We have hand sanitizers mounted to the walls and several Lysol wipes stations throughout our facility. There are 3 sinks in the washroom area for hand washing. Enhanced cleaning and sanitation will occur by H2O staff, and we’ve also hired a professional cleaning service. Blow-dryers are not allowed in the facility due to COVID-19.

Physical Distancing

Please do your best to maintain physical distancing in our facility and avoid lingering in communal areas (e.g., vestibule, showers, lobby, etc.).

Stay Home if you’re Sick

In our efforts to keep our swim school a safe place for learning, students must be kept at home when they are ill or have symptoms of COVID-19. If a staff member gets sick, this could wipe out our programming and force our business to close. We have zero tolerance for any clients that are displaying COVID-19 symptoms. All H2O staff are trained on our protocols, and if they notice anyone in our facility who is displaying symptoms, they will kindly ask you to exit the pool and facility.

Missed Classes

Missed classes for student illness or otherwise are non-refundable. We completely understand that having to pay for one or two missed classes can be irritating, but our costs remain the same whether everyone is present or not. Therefore, H2O Academy is under no obligation to refund or transfer your money if you can’t attend part, or all, of the classes.

When is it safe to return to the facility?

Golden rule: you must be asymptomatic and not sick to enter our facility. 


We are not allowing food or drink in the facility due to masks. This rule will evolve as COVID-19 starts to disappear.


We are not allowing blow-drying in our facility as we are trying to decrease risk of circulating potential pathogens in the air, and decreasing the amount of time people spend in our facility. This rule will evolve as COVID-19 starts to disappear.


Water Sanitation & Disinfection

Pool environments are a relatively safe environment because of how the water is treated – chlorine inactivates viruses. Our pool is disinfected using chlorine with an enhanced UV disinfection system– the latest in commercial pool technology. You’ll notice that you won’t smell chlorine in our pool because it’s properly balanced. The “chlorine” smell is not due to chlorine, but chloramines that build up in the pool water when it is improperly treated. We also get the question about salt water vs. chlorine pools a lot… did you know that saltwater pools generate chlorine? This means that saltwater pools are not chlorine free: 2NaCl (salt) + 2H2O →2NaOH + H2 + Cl2 (chlorine).

Closure due to Staffing Shortage

If there is insufficient staff to provide instruction and appropriate supervision, classes may be cancelled and in an extreme case, our swim school may need to temporarily close. This will be communicated to families as early as possible so that you can plan accordingly. If H2O cancels a class due to an ill staff member, you will be notified via email and will receive a credit for that class which will appear on your account.

What do I do if my student tests positive?

If your student tests positive, please send us a message through our website so we can inform staff and take measures to reduce the spread.

What if there’s another shutdown? 

We will contact all families if this happens and inform every one of the plans. Fees will be prorated, and credit will be issued for all missed classes post-closure. If a refund is requested, there is a $25 processing fee.


1. What to Bring: please review our handbook for what to bring (you will need a towel, bathing suit, lock for locker, indoor shoes/sandals, goggles if you want them, etc.). Please note that babies and toddlers must wear swim diapers under their bathing suit. You can purchase reusable and disposable diapers at our H2O Store or in the diaper section at your local retailer.

2. Facility Tour:  there is a lot of signage that will point you in the right direction. Check out our quick facility tour below!

A few facility items we want to highlight:

  • No outdoor shoes are allowed in the facility, there is storage in the front vestibule.

  • A diaper genie is in the washroom areas for diaper disposal.

  • No nudity in facility (except for private change rooms).

  • Shower is Rinse & Go style and is located on deck – no shampoo/conditioner, no nudity. 

  • Ample parking in front lot.


3. Equipment: we provide all class equipment except for goggles so there is no need to bring your own equipment unless you’d like to use goggles. All H2O families receive a 20% discount at Swimming Matters – let them know you’re with H2O to receive your discount. As mentioned above, chlorine inactivates viruses.

If you have any questions, please reach out to us. Please keep in mind, the response time might be a little longer as our email and call volume is extremely high due to our backlog from March 2020. Our families have always been the heart of our business, and we’re grateful for your ongoing support. Thank you in advance for your cooperation and please do not ask us to break the rules, we can’t afford to be fined or shut down by the Government. We are extremely excited to welcome back our families and meet all the new ones… see you at the pool!


H2O Academy

“It takes a village,” and we are confident that the H2O Academy Community can work together to create a safe environment for our families.